OPERA Enterprise Solution

OPERA Enterprise Solution (OES), the revolutionary product suite of MICROS-FIDELIO software, is a concept built of similarly powerful elements. In contrast to traditional, departmentally organized information systems for hotels, the OPERA Enterprise Solution introduces an enterprise-wide technical and operational solution for independent hotels and hotel chains. OES can be deployed in a seamless local, regional and global environment, thus providing an unparalleled free TM flow of information. Powered by Oracle, the world's most scalable and robust database engine, OES introduces new concepts of guest service and service delivery by utilizing the free flow of information and new technology on a local or intra- chain level, thus providing accurate and timely information to empower management and staff.

The OPERA Enterprise Solution is not a single product offering, but a fully integrated suite of products consisting of modules that can be easily added or expanded allowing effective and easy deployment from smaller operations to global, multi-branded hotel chain environments. OES can be deployed in any size environment, from a single property with just Front Office to a large, full service hotel with Sales & Marketing, Catering, Revenue Management, Quality Management, Back Office, and Materials Management. In addition, the OPERA Enterprise Solution offers products for a hotel chain's corporate office, including our Central Reservations Systems for both centralized guestroom and function space sales and the Enterprise Information System, the Customer Relationship Management (CRM) package specifically designed for the hotel industry.

In technical terms, OES can be deployed on a single server or multiple servers on any combination of thick and thin clients, with clients running any Internet browser. Hotel chains can opt for distributed, complexed or single image inventory management. As you can see, the OPERA Enterprise Solution is perfectly designed to meet the rapidly developing commercial and technical changes and requirements of the global hotel industry.

Property Management System (PMS)
At the core of the OPERA integrated solution is the OPERA Property Management System. Designed to meet the varied requirements of any size hotel or hotel chain, OPERA PMS will provide the tools to help you run your operation at a greater level of productivity, profitability, and reliability than ever before. The application is configurable to your specific requirements making it easy to use and to obtain fast, accurate, up-to-the-minute information for your individual hotel or in a complexed hotel environment running multiple properties off of a single Oracle database.

OPERA Activity Scheduler
Manage all facilities and activities at your hotel, health spa, golf courses & other leisure venues. Appointments can be booked quickly and efficiently as the system automatically finds available times and controls multiple services or qualified staff members where required. OPERA Activity Scheduler tracks all client information including service and retail history, staff notes and medical details, and enables a resort to provide every guest with an itinerary upon arrival. And as an integrated feature in OPERA, if a guests calls to cancel a reservation, all activities are cancelled as well.

OPERA Sales and Catering (S&C)
OPERA Sales and Catering is a full featured Sales and Catering System that is integrated with OPERA PMS and ORS. With an integrated data-base, hotels will no longer have to make use of interfaces to share data between these systems. Instead, users will share the identical inventory, customer and account information, rate availability and controls throughout the enterprise. OPERA S&C is the first system to incorporate non-traditional tools into the hotel sales and catering environment. With robust functionality inherited from the OPERA Property Management System, Sales and Catering staff are finally able to perform all of the tasks expected of them: sell extensive package rates, post charges, create billing instructions and bills, and much more. Whether the system is running integrated with the OPERA PMS, any other third party PMS or stand alone, this powerful functionality is made available to all users based on a complex rights and security structure. No longer will the Sales and Catering staff be dependent on other departments to complete key tasks or determine critical information. Newly unencumbered by conventional processes, the sales and catering manager will be freed up to find new sales and to service the guest.
OPERA Sales and Catering (S&C) will improve your staff's effectiveness and make their transactions more accurate with tools including:

Customer Relationship Management

Guestroom and Function Space Management

Event Management

Sales and Lead Tracking

Catering Event Scheduling and Resource Sharing

Banquet Billing and Posting

Guest Room Inventory Control

Food and Beverage Menu Selection

Forecasting Tools

Analysis of Cost, Profit and Margin of all Business Opportunities

Enhanced Reporting Features

With OPERA S&C, your employees will spend less time at a computer and more time with customers. With the flexible system flow and screen painting tools, the system can be designed to meet your specific operational needs and will reflect a clearer picture of the way your hotel operates.

Web Self Service (WSS)
Flexible web booking tools provide a protected consumer front end to the OPERA Reservation System or the OPERA PMS. This tool allows customers to book reservations via your web page and through other third party booking sources. WSS also provides guests with the ability to update their profiles and check their point membership status.

Revenue Management
This revenue management tool is integrated with OPERA ORS and PMS. It provides both property based and centralized yield management. Functionality includes sophisticated group analysis, managing transients at the stay pattern level and "Hotel within a Hotel" revenue management. Additionally, the OPERA Revenue Management System is interfaced with the OPERA S&C to analyze the value of particular group business and maximize revenue.

Quality Management System (QMS)
QMS is a task management and communication system designed to provide hotels with an integrated tool to schedule and track tasks, and to track preventive maintenance projects. QMS will be accessible via the OPERAPalm as well as via pager and voice recognition systems to remotely enter and receive updates. The OPERA Quality Management System (QMS) is designed to help hotels enhance the quality of service at every point of customer interaction. OPERA's Quality Management System provides hotel managers and every hotel employee with the tools that will keep service standards high, improve guest satisfaction, and ultimately increase revenues.
With OPERA Quality Management System, your hotel can manage tasks, on-going maintenance issues, guest complaints, as well as the quality of your hotel's appearance, easily and efficiently. With OPERA QMS, you can be sure that guests will enter a room that is clean and has everything in working order. OPERA QMS gives you the tools you need to improve communication between departments, which results in a higher level of quality and a better hotel experience for your guests. With the system's quick guest request response system, management can check employee response times against standard response times for guest services. Management is also automatically alerted to delays or gaps in services before they become customer complaints. Bottom line, you and your staff anticipate guest needs instead of reacting to your guests' complaints.

Opera Multi-Property's flexible implementation suits your needs whether it is to combine the data center or to perform activities across properties. Multiple properties are defined in one database to centralize hardware, manage maintenance and implementation but still maintain each property as an individual operation. In addition, centralizing the database properties can be defined to perform multiple functions across different properties.
Groups and Allotments Multi-Property functionality enables hotels to operate multiple properties by centralizing information and thus increasing the efficiency of operations. Make reservations for multiple properties with different locations. Transfer or copy a reservation from one property to another on the same screen. Access the activities of all properties thus permitting guests to stay in one property, utilize the services of another and charge the cost to their folio at the original property. Management has enhanced cross-selling potential when a particular hotel or resort is booked or when a special request is made.
Multi Property gives reservation agents through the flow of reservation screens set by the hotel. Using Multi-Property, reservation agents point and click to move through the booking process at a pace that accommodates the desired flow of interaction with the guest. In addition, this configurable flow ensures that agents have efficiently provided guests with the most accurate and current information available consistently over time.

Multi-Property has been developed to help hotels run their operation at a greater level of productivity and profitability than ever before. This application is configurable to specific multi-property requirements, making it easy to use and obtaining fast, accurate, up-to-the-minute information for all properties involved. Multi-Property's innovative combination of functions provides staff with the tools to accurately and quickly responds to customer requirements, thereby saving time and increasing revenues for all properties involved. Multiple functions can be performed across different properties, and cross-booking opportunities like never before are finally available through the Multi-Property application.

OPERA Reservation System (ORS)
The OPERA Reservation System (ORS) is the industry's first truly integrated, single image enterprise inventory system. This user-friendly system can be configured to suit any size hotel or central reservation office (CRO) environment. The main reservation screen features a familiar Windows R interface accessible through a web browser that allows you to simply point and click to move through the booking process at a pace that accommodates the flow of interaction with the customer. The most used ORS features are instantly accessible from anywhere in the system using keyboard "hot keys." Underlying ORS capabilities is the powerful Oracle R Relational Data-base Management System that easily supports large databases and high transaction volumes. In addition to guestrooms, your central reservations agents or global sales staff will also be able to centrally book function space providing your staff with the tools to accurately and quickly respond to customer requirements thereby saving time and increasing revenues.

Customer Information System (CIS)
Integrated with the OPERA Reservation System, the Customer Information System collects and manages guest, travel agent, group, and company profile information for designated hotel properties in a centralized database. CIS automatically transfers profile information between properties and a central operations location to enable profile sharing between these two environments. Flexible, user definable, multi-tiered membership tools are also offered within CIS and are calculated using stay information received from the PMS. In addition, rates can be created centrally and distributed to designated properties. This customer relationship management system is accessible by guests via the consumer front-end on the Internet and via a web browser for your employees to access the extensive data.

OPERA Xpress
OPERA Xpress is a slimmed-down version of the web-enabled OPERA Property Management System (PMS), Hotel Edition. It stands out because it allows you to design a property management solution suitable to your distinctive needs and budget. You select the features you want from the OPERA PMS menu. You configure the screens according to your business processes, reducing costs by streamlining workflow. You enjoy the savings from using one system across multiple properties. And because it's foundation is the feature-rich OPERA PMS, OPERA Xpress can grow with you.

OPERAPalm
OPERAPalm lets you take the powerful applications of the OPERA Enterprise Solution with you in a mobile, hand-held device with real-time database access. OPERAPalm uses palm computers on a wireless network to seamlessly extend your OPERA solution thus giving your staff the freedom to address customers' needs without being tied to their desks for: Remote Check-In and Check-Out (with PMS);Task Management (with QMS); Room Inspection (with QMS); Contact Management (with S&C); Daily Event Order (with S&C).

Hot Keys, Shortcuts and Graphical Aids
No complicated keystrokes or formulas to remember. No multi-screen puzzles to navigate. At every stage, the OPERA PMS graphical presentations, hot keys, and shortcuts are easy-to-use features built into the system to dramatically simplify operation and improve productivity. Graphics help to summarize vast amounts of data in easily comprehended formats.

Night Audits
Now you can perform the Night Audit function with no interruption to your operation. In fact, the complete night audit, including an on-line backup, can be totally transparent to your staff. In addition, you do not have to schedule your "Income Audit" to coincide with your end of day you can perform your income audit at any time, and adjust the revenues for a given day even after the "night audit" is performed. Of course, once you have performed your income audit for a given day the revenues are "locked in," ensuring that your reporting remains accurate.

Your Reward Unparalleled Performance

By every measure, the OPERA Enterprise Solution is unique in its design and concept. Operating seamlessly through a world of varying languages, currencies and tax structures, OES is the great equalizer, bringing all that information together in the language and currency of your headquarters. It translates data instantaneously in meaningful reports that lets you assess revenues, profitability, labor costs, occupancy rates and dozens of other factors that contribute to the health and success of your business.
And on the smallest level, the OPERA Enterprise Solution is a very personal system that is rewarding and satisfying to use, making your employees' jobs easier and more productive. Looking to the future, our open architecture and substantial product development resources mean you'll continue to be on the cutting edge of information technology for your industry.

The OPERA Enterprise Solution is truly the one software package that can make your entire organization resonate with success.