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Fidelio Sales and Catering is specifically designed for the efficient
planning and management of group room bookings, functions and conferences.
It not only helps you to sell your resources, it also makes sure
that you sell them profitably.
 Overview
Fidelio Sales and Catering consists of a series
of modular programs that can be combined to provide the right level
of S&C functionality in any organizational setting. Sales and Catering
may be integrated with Fidelio Front Office and Fidelio Food and
Beverage (additional members of the Fidelio Hotel Management Suite)
to even further extend its functionality.
Hardware Configuration
- Network: Novell Netware 3.12 or 4.1 recommended.
- Client Workstation:
- Minimum configuration is 486 SX with 33MHz and 8MB RAM
(16MB if using Windows).
- Recommended configuration is 75MHz Pentium, 16MB RAM.
- One workstation must include a floppy drive.
- VGA color monitor.
- File Server: 50 - 100 MB hard disk storage required per year,
based on normal usage by 5 S&C users.
- Printer: HP LaserJet III or better. The HP LaserJet 5 is recommended.
- Report Server: Any workstation can serve as report server (designated
or as needed).
Software Configuration
- Single user: MS DOS 6.2 recommended. MS DOS 5.0 minimum.
- Expanded Memory Manager HIMEM.SYS/EMM386, or QEMM version 8.
- Relational Reportwriter.
- Fax Software (optional, for use with fax interface) Net SatisFAXtion.
Software Features:
Following is a brief list of some of the main features offered by
the Fidelio Sales and Catering program modules.
SALES AND CATERING LITE -
The Base Module: The Sales and Catering Lite module provides
core S&C functionality. Sales and Catering Lite features are included
in Sales and Catering Hotel, Sales and Catering GEM, Sales and Catering
GEM Express, and Sales and Catering RSO.
- Account and Contact Management
- Automation of company and contact person files.
- Private second address fields for mailings to contacts.
- Marketing code fields.
- Track parent companies with subsidiaries.
- Volume production tracking (by room nights and rate). Statistics
can be imported directly from Front Office.
- Quick address change (protects private addresses).
- Free-format Notes fields on all data records.
- Automatic trace feature to ensure follow-up communication
with important clients.
- Personal and office-wide views available.
- Time Management
- Automatic trace system for recording activities and maintaining
call reports.
- Customizable templates to speed creation of activities
and traces.
- Past activities and traces can be retrieved, along with
call history notes.
- Future activities and traces can be scheduled.
- Traces and activities can be copied and duplicated for
sales blitz and follow up.
- Project management "to-do" lists.
- Personal and office-wide views available.
- Mail/Merge (Single-Letter or Query-Based
Mass Mailing)
- Generate "one-off" letters by using hot-key to merge data
into form letter.
- Produce mailings based on unlimited search criteria (including
Front Office database).
- Include or exclude records containing specific text.
- Automatically generate activity/trace for each company
or contact selected.
- Export mailing to external word processor (Word and WordPerfect).
- Customization Features
- User-definable coded fields on account, contact, and activity
levels.
- User definable screens (Screen Painter).
SALES AND CATERING HOTEL:
The Group Rooms Control module enables efficient management of group
reservations for tours, conventions, social affairs, and business
meetings. This module contains all the Sales and Catering Lite features
plus integration with the Fidelio Front Office Groups and Blocks
Module.
- Group Room Inventory Control
- Real-time, accurate availability information. The Sales
and Catering and Front Office databases are shared for fast
access to up-to-the-minute information. Both Front Office
and Sales and Catering availability are updated with each
booking or change to a booking.
- Convenience features include Group Room Availability hot
key and Best Possible Dates Search hot key.
- Room block statistics for each group including number of
rooms blocked, confirmed reservations, number of rooms picked-up,
etc.
- Automatic Life-Cycle Tracking of Bookings
- Track all inquiries from initial call to final disposition.
- Share leads with other hotels in the chain via fax or e-mail.
- Track leads including date received and date replied.
- Query logged inquiries by arrival date, booking name, booking
ID number, etc. Instant access to all historical and future
booking information.
- Set up templates that automatically create activities/traces
based on user-defined conditions.
- Flexible currency features allow use of preferred currency
for sales and catering portions of booking and for contract
preparation. Exchange rates can be updated as required.
- Deposit, cancellation information handling (percentages
due, due dates). Information can be integrated into contracts,
letters, etc.
- Optional interface allows pickup information to be received
from Front Office.
- Forecasting and Analysis
- Sophisticated forecasting features include analysis of
rooms blocked vs rooms picked up; revenue and profitability
analyses; salesperson productivity levels vis a vis goals;
weekly/monthly/yearly forecasts of room nights and revenue.
- Forms, Letters and Contracts
- User-definable forms may be merged via hot key with Sales
and Catering data.
- Standard contracts can be produced automatically.
SALES AND CATERING GEM:
The Group Event Management (GEM) module enables efficient management
of group events involving catering, function spaces, and other resources.
This module contains all the Sales and Catering Lite features plus
the features of Sales and Catering Hotel.
- Booking details are maintained on two
event levels: Group Rooms and Catering.
- Status of each catering event is available;
statuses include lost and cancelled.
- Hotel documentation (e.g., standard menus)
can be accessed and automatically faxed to client or printed.
Customization of standard menus is easy.
- Event Management Features
- Forecast and revenue tracking; posting of actuals.
- Event types (meeting, dinner, etc.) can be set up with
default start and end times and forecasted revenue by resource
type.
- Easy booking of catering packages, including events, items
and revenue splits. Only function rooms remain to be defined.
- Daily event schedules.
- Resource Management Features
- Restaurants and public spaces can be designated as shareable.
- Function spaces may be marked as "closed" or out of order
for a designated period.
- Potentially shareable spaces may be designated as shareable
or not on an event-by-event basis.
- Resource inventory and scheduling (e.g., A/V equipment,
furniture). Tracking of outside rental items.
- Easy booking of standard menus. Quick customization using
standard or special dishes.
- Multiple languages for contracts and proposals. Contracts
and proposals can be laser printed on hotel stationery (no
special forms needed).
- Function Book/Diary
- Graphical interactive function book accessible by hot key.
All bookings and events are quickly accessible.
- Filters can be used to selectively display information
of interest. Information on over 40 function spaces can be
viewed at once.
- Fast access to function space availability. Scroll into
future or past using cursor keys.
SALES AND CATERING GEM EXPRESS:
The Group Event Management (GEM) Express module enables efficient
management of group events involving catering, function spaces,
and other resources. This module contains all the Sales and Catering
Lite features plus the features of Group Event Management. The GEM
Express module does not have the Group Rooms Control features of
Sales and Catering Hotel, nor does it provide for group room block
integration with Fidelio Front Office.
SALES AND CATERING RSO:
The Regional Sales Office (RSO) module is a powerful and adaptable
version of Fidelio Sales and Catering designed for use in regional
sales offices that represent multiple properties in a chain or group.
Sales and Catering RSO contains all features in Sales and Catering
Lite and Sales and Catering Hotel.
- Additional Features Include:
- Maintains an online database of all hotels in the group
(accessible by hot key from anywhere in the program) containing
sales information such as rates, special periods, size, etc.
- Fax or e-mail gateway for quick response to inquiries.
- If a lead is forwarded as a data file via cc:Mail to receiving
hotel, basic information is automatically sent and booking
is automatically made.
SALES AND CATERING MULTI-HOTEL:
The Multi-Hotel module is typically used where one Sales and Catering
office books group and catering business into several hotels in
one city or local area. Sales and Catering Multi-Hotel can interface
with several Fidelio Front Office systems on the same LAN or WAN.
- When Used with Sales and Catering Hotel
and Group Event Management:
- Information for selected hotel or all hotels can be displayed
using hot keys.
- With Fidelio Front Office interface, Room Availability
hot keys allow pickbox selection of hotel before displaying
data.
- When entering a booking, the users selects the hotel at
which the room block is being set up.
- Associated groups booked into different hotels can be linked
and related bookings can be displayed.
SALES AND CATERING LAPTOP:
The Laptop module makes the Sales and Catering system portable.
Representatives at the hotel or RSO can check out (that is, download)
selected records and work with this information while away from
the office. Upon return to the office (or by using the Remote Laptop
add-on), they can add the new and changed information to the home
system. Sales representatives can check out their own records, or
records belonging to others if in the same trustee group. Colleagues'
records are checked out on a "view only" basis.
Fidelio Front Office Interfaces
and Integration: Sales and Catering can be integrated with
Fidelio Front Office on two levels.
- Sales and Catering / Front Office Interface (available for
all Sales and Catering modules with Front Office 2.5 and up).
Interface provides:
- Sales and Catering / Front Office Booking
Integration (available for Sales and Catering Hotel and
Sales and Catering GEM with Front Office 6.00 and up). Booking
Integration provides:
- Integration with Front Office Block module; Sales and Catering
and Front Office databases are shared.
- Group Room Allotment/Ceiling deducts from Front Office
availability and from Sales and Catering ceiling.
- Both Front Office and Sales and Catering availability are
updated with every new booking or change to existing booking.
Users of both systems see up-to-the-minute realtime availability.
Fidelio Food and Beverage Interfaces
and Integration: Sales and Catering can be integrated with
Fidelio Food and Beverage.
- Allows input of Food and Beverage items into Sales and Catering
menu item list. User definable setup of fields that are imported
from Food and Beverage.
- Hot key access to current "stock on hand" from within Sales
and Catering for linked menu items and for any Food and Beverage
item.
- Periodic update of food cost figures for each menu item provided
by Food and Beverage.
Fax Interface: Using
appropriate fax software, Sales and Catering can be licensed to
include integrated fax capabilities.
- Hot key activates fax interface.
- User can view all sent faxes and faxes awaiting transmission.
- Quick Fax allows short faxes to be sent directly from within
Sales and Catering. Faxes can be sent immediately or queued for
transmission at a later date/time.
Reports and Reports Server:
Sales and catering reports are based on an advanced report writer
that allows custom reporting and laser printer output.
- Batch reports can be pre-defined. Filters can be activated
to customize the report views. Optional banner page can identify
user requesting reports.
- Up to 10 report servers can be defined. Report server can be
any workstation. Reports can be generated in the background allowing
users to continue with their work.
Customizability and Ease of
Use Features: The design of the Sales and Catering program
includes a variety of features that make it flexible, user friendly,
and easy to learn.
- Integrated, configurable context-sensitive help.
- Pull-down menus.
- Function keys provide access to often-needed features.
- Screen painter for user-definable screens.
- Extensive installation parameters for customized program appearance
and behavior.
- Multi-lingual screens and menus.
- Unlimited user-definable levels of security.
- User-definable menus of options.
- User-definable reports (external report generator).
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